this is Jorgo Qirjaj
A Product Enthusiast specializing in Technical Customer Support Relations.
Identifying and understanding customer needs to help expand and improve product features at Publer.
I have been a part of Publer for more than a year now as a Technical Customer Support representative — a role that has allowed me to practice both my technical and soft skills.
As a fresh Computer Science graduate of the American University in Bulgaria, with two minors in Mathematics and Information Systems, I am equipped with the necessary experience and skills that I now apply in the SaaS industry.
Customer success and user experience are the two main pillars of my role at Publer. As a person who embraces change, I find problems to be the perfect starting point for exactly that — any problems that our customers are facing are potential gateways to new and better versions of our product.
I believe in creating a product where customers are an essential part of improving its experience and where the team grows through constant understanding, learning, and experimenting.
Meet the Team
See who hides behind Publer's mask