How to Collect Customer Feedback on Linkedin: Expert Tips

July 18, 2020
How to Collect Customer Feedback on Linkedin

Updated: March 2022

As we already know, LinkedIn is a professional social network, and being so, we aim to use it in a professional way.

Whether your office is hiring or you simply want to share your thoughts, some tips, or updates, LinkedIn is the place to be.

An important part of your online presence is getting real-time reviews from all fans and customers. Every social network out there owns a messaging system where you can communicate with everyone quickly and easily. Everyone’s opinion matters, even if that is a negative one.

Here’s how you should behave when it comes to negative comments on social media.

Collect Customer Feedback

This is a quick guide on how you can find LinkedIn posts that have mentioned your brand:

1. Search for Mentions

Yes. Simply search for your brand on LinkedIn in the Search bar and make sure to select ‘Content’ as a filter. You will be presented with every single person who has mentioned your brand, without tagging it. That’s quite obsessing, because.. why should someone talk about you without letting you know?

Anyway, that thing happens big time. We at Publer find this strategy entertaining and also, we never let a comment go without a reply.

But, when you search for a brand’s name in the Content section, you can only see the possibility to respond as Your_Name and not as a brand. And here comes the trick:

All you have to do is copy the post’s URL and paste it into a new Tab without clicking Enter. Then, copy the following URL:

?actorCompanyId= add your Page’s Id

Update: As of March 2022, LinkedIn has added UTM parameters for website analytics. Therefore, you need to either remove the whole UTM part or simply add a ‘&’ before the ?actorCompanyId=

Click Enter and off to commenting as a Page!

2. Create a LinkedIn private group

LinkedIn private Groups are one of the best ways to stay in touch with your audience. Whoever joins your private group on LinkedIn means that they’re fans and want to learn more about every

It’s pretty straightforward, fast, and easy!

3. Quick Creation Options

Have you seen the recent updates from LinkedIn? If not, just go to your LinkedIn Page and click on the creation dashboard. Then, you will be able to see the options to:

  • Celebrate an occasion
  • Find an expert
  • Share a profile
  • Add a job
  • Create a poll
  • Offer help

Staring a post options on Linkedin

Well, what are you waiting for? It’s a golden time and we’re loving every single update all social networks are bringing in.

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