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From personal use to small businesses to enterprises.

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What they say about Publer

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Frequently Asked Questions

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What social networks and post types does Publer support?

You can use Publer for the Facebook Profiles, Pages, Locations & Groups, Instagram Business & Creator accounts, Threads accounts, TikTok Personal & Business accounts, Twitter / X accounts, Mastodon accounts from any server, LinkedIn Profiles & Pages, Pinterest Personal & Business accounts, Google Business Profiles, YouTube channels, WordPress sites and Telegram Groups & Channels that you manage.

You will be able to schedule and automatically publish status updates, links, single & multi photo posts, videos and GIFs. We fully support special post types such as Instagram Reels, YouTube Shorts, Facebook carousels, LinkedIn PDF carousels, and WordPress articles. We offer a semi-automation solution via push notifications / reminders for posts that cannot be programmatically supported due to API limitations, such as posts for the Threads App.

To view all supported post types and the limitations, click here.

Can I easily upgrade and downgrade my plan?

Yes, you can change the frequency, downgrade, or upgrade to your liking at any time at no extra cost by going to Settings β†’ Billing. You will never be overcharged (or undercharged), rather the calculations will be tailored around your subscription.

For example, you can start paying for a month and once you're convinced, you can switch to the annual plan and get the 20% discount.

What payment methods do you accept?

You can pay with PayPal or with any major credit / debit card. Payments are handled securely by PayPro Global or Paddle depending on your location.

You can pay monthly or annually. A 20% discount is applied when paying annually.

The VAT, where applicable, will be automatically charged on top of the prices you see above. Where possible, you will have the option to enter a VAT ID at the point of purchase which will exempt the purchase from a sales tax charge.

Do you offer discounts for charities and non-profit organizations?

Yes. We offer a 50% discount for charities and non-profit organizations. Before starting a subscription, simply contact us with the supporting documents, such as a copy of your 501(c)(3).

Is there a discount for managing tons of social accounts with Publer?

Yes. For every 9 social accounts, the 10th one comes free. So if you need Publer for 20 social accounts, you will only pay for 18. The same goes for the additional members.

Can I cancel the subscription at anytime?

Yes. You can cancel at anytime by going to Settings β†’ Billing. You can continue to use the paid version until the end of the subscription / trial date, unless you request a refund.

If your recurring payment fails 3 times in a row (we retry every 3 days), your subscription will be automatically cancelled and you will be downgraded to the free version.

What's the refund policy?

For each payment that you make, you have 14 days to request a full refund. After the 14 days, you're still eligible for a refund, but a pro-rated refund and the discount for paying annually will be waived.

In a few words, we will never play it dirty and take advantage of you forgetting to cancel your subscription for example.

Refunds are issued manually so you will have to contact us.

Will you increase my price in the future?

While prices may go up at anytime (due to increasing business costs), only the new customers will be affected.

As long as you have a subscription with us, even a paused one, we will never charge more than what you signed up for. That's how we value your loyalty.

If you cancel your subscription and decide to come back after a while, price changes (if any) will affect you as well.

Why the daily post limits?

The daily post limits are in place in order to prevent abuse and to allocate resources properly. We're trying to build great relationships with the social networks and we can't do so if we spam them.

You can learn more about the daily post limits and our anti-spam efforts here.

The current daily post limits should be enough for most use cases, but we're thinking of offering higher limits for news media companies. Get in touch if this is something that interests you.

What kind of customer support do you offer?

If we're online, you can contact us via the Live chat, email, help center, or social media (we're active on all of them).

You can expect a prompt response Monday through Friday as we offer a 24/5 customer support. We are unavailable during the weekends, national holidays, or special occasions (Central European Time).

Can I book a support call?

Definitely. Simply use this link to book a free one-on-one call with us.

Do you have an affiliate program?

Yes we do! Click here to learn more.